A LITTLE HELP. A FRIENDLY HELLO.
Let’s talk books
& little things.
A question about your order? A book you’re eyeing? Or a little help finding your next read? We’d love to hear from you.
Send a little hello.
Open our Facebook page and tap Message. Tell us what you need help with, and include the details below so we can check.
A FEW DETAILS GO A LONG WAY
What can we help you with?
Send us a message with a little context. Here’s what helps us help you.
My order
For payment, delivery, or a question about the books you’ve ordered.
- Your order or invoice number
- The name used for your order
- What you’d like us to check
A book I’m eyeing
Want a closer look before you choose? Tell us which book caught your eye.
- The book title or product link
- Your question about the book
- Any photos or condition details you need
Help me find a read
Choosing for a little reader, a teen, or a gift? Give us a few clues.
- The reader’s age or reading level
- Favourite topics or kinds of stories
- Your budget and preferences
BEFORE YOU SEND YOUR NOTE
A few helpful answers.
Your payment, shipping, and pickup questions might have a little answer right here.
Open the QR Ph payment guide →How do I pay using QR Ph?
After checkout, your order summary and QR Ph payment instructions appear on the payment page. Use your supported banking or e-wallet app, enter the exact amount due, and check the recipient before confirming. PayMongo is the payment provider.
Send your payment receipt and order number through our Facebook page. We check payments manually before processing your order. For an invoice sent directly to you, follow its QR code, amount, and payment instructions. See the payment guide.
When will my order be shipped?
We dispatch orders via J&T Express from Davao City within 2–3 business days after payment confirmation. Courier delivery time depends on your location. We do not offer rush shipping, Shopee Checkout (SCO), or TikTok Checkout (TCO).
Can I arrange my own pickup?
Only Davao City customers may arrange their own pickup, by prior arrangement. Message us first and wait for confirmation that your order is ready before booking a rider. We do not have a walk-in store.
What if there’s a problem with my order?
Send your order number, the affected book title, and a short description of the concern. Photos of the book and packaging help us understand what happened. Keep the item and packaging while we review your concern. You can also read our returns and refunds policy.
There’s a lovely read waiting.
Take another look around, or pop into your account to check an order.