A LITTLE HELP FOR YOUR NEXT CHAPTER
Where’s your
next chapter?
Follow your book mail with J&T Express, or ask us for a little help checking your parcel.
Track with J&T Express
Use the tracking number we send after your parcel is handed over to the courier.
- Open J&T’s tracking website or mobile app.
- Enter your J&T tracking number.
- Check the latest parcel updates.
Let us help you check
Send us your order number or the name used for your order, plus your tracking number if available.
We’ll help you check your parcel and coordinate with the courier when needed.
Message us on Facebook ↗Our reply schedule
Monday–Thursday: 9:30 AM–9:30 PM
Friday: 9:30 AM–4:00 PM
Saturday–Sunday: Closed
Philippine time. Messages outside shop hours are answered on the next business day. You can check J&T’s tracking website or app anytime.
A few tracking questions
When will I get my tracking number?
We send it once your order has been handed over to J&T Express. Orders are dispatched within 2–3 business days after payment confirmation.
Why are there no updates yet?
It may take time for the first courier scan to appear after handover. If there is still no movement after 24 hours, message us so we can help check.
It says delivered, but my parcel is missing.
Check with household members or neighbours, then message us promptly with your order and tracking numbers so we can help investigate with J&T.
Can I book pickup instead?
Only Davao City customers may arrange their own pickup in advance. Message us before booking a rider. We do not offer rush shipping or walk-in shopping.